Returns & Exchanges
We want you to love your TWICE Official Store merchandise, but if you are not completely satisfied, we accept returns for eligible items within 30 days of delivery. Please ensure all items are in their original condition, unworn, and with all original packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging and include the printed return authorization slip inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing